Shipping Policy

At ColorJammies™, we're pleased to offer reliable and convenient shipping options to our valued customers. Please review our shipping policy for details about shipping timeframes, costs, and procedures.

Do You Ship Internationally? How Much Is Shipping?
Yes, ColorJammies ships internationally to multiple countries.
We offer FREE Standard Shipping, as well as a $3 Priority Shipping option for faster order processing.
Please note that additional costs such as customs fees or import duties are not included and remain the responsibility of the customer.

Delivery Time
Once your order is placed, it is processed within 1–3 business days before shipment. Delivery times depend on the selected shipping method:

  • Standard Shipping (Free): Orders are processed within 1–3 business days before shipment, with an estimated delivery time of 7 to 15 business days after dispatch.
  • Priority Shipping ($3): Orders placed before 2 PM are processed the same business day. Estimated delivery time is 7 to 15 business days after dispatch.

Note: Delivery times may vary due to unforeseen circumstances such as holidays, severe weather, customs delays, or other external factors.

Shipping Information
All ColorJammies orders are shipped with tracking for transparency and security.
The estimated shipping timeframe begins once your order has been dispatched.
Once an order is placed, changes or cancellations are not possible.
For questions or issues after delivery, please contact us at support@colorjammies.com.

Customs Fees
Any import or customs fees associated with your order are the responsibility of the customer.
We recommend checking your country's customs regulations for potential additional charges, especially for international shipments.

Late or Lost Orders
Please ensure your delivery address is accurate when placing your order.
ColorJammies cannot be held responsible for parcels sent to incorrect addresses or parcels left with neighbors or designated locations as per the customer's delivery instructions.
If your order has not arrived within the estimated timeframe, or if tracking indicates a possible issue, please contact us in writing at support@colorjammies.com for assistance.

Items Marked as Delivered but Not Received
If tracking indicates your order has been delivered but you have not received it, please:

  • Check with household members, neighbors, or building management
  • Verify whether the parcel was delivered to a mailroom or reception area
  • Request proof of delivery directly from the carrier, including signature confirmation if available

Additional Costs
ColorJammies is not responsible for customs charges (such as import duties or taxes) on returned items.
Customers are responsible for all costs associated with returns.
We strongly recommend using a tracked return method and retaining proof of postage, as we cannot issue refunds for returns lost in transit.

Faulty or Damaged Items
If you receive a faulty or damaged item, please contact support@colorjammies.com within 15 business days of receiving your order and include:

  • Your order number
  • The affected item(s)
  • A description of the issue
  • Clear photographic evidence

If the claim is validated, we will offer a replacement item or store credit, depending on availability.