Refund Policy

We have a 15-business-day return policy, which means you have 15 business days after receiving your ColorJammies™ to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your ColorJammies™ must be in the same condition that you received it: unused, unworn, uncolored, and in its original packaging.
  • All original items included with your order, including the fabric markers, must be returned.
  • You must provide a receipt or proof of purchase.

Please note: because coloring is permanent, pajamas that have been colored, worn, or washed cannot be returned unless they arrived faulty or damaged.

To start a return, please contact us at support@colorjammies.com.
If your return is accepted, you will receive return instructions. Once the returned item has been received and approved, you will be eligible for a refund to your original payment method.
Items sent back without prior return approval will not be accepted.
For any return-related questions, please contact us at support@colorjammies.com.

Damages and Issues

Please inspect your ColorJammies™ when your order arrives. If the product is defective, damaged, or you receive the wrong item, please contact us as soon as possible so we can review the issue and help resolve it.

If you receive a faulty or damaged item, please contact support@colorjammies.com within 15 business days of receiving your order and include:

  • Your order number
  • The item affected
  • A description of the issue
  • Clear photographic evidence of the issue

Depending on the nature of the issue, we may request additional information or photos to help us assess the product.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 3 business days.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Cancellations

  • Cancellation requests are only accepted before your order has been shipped and a tracking number has been issued.
  • Once your order has been processed and dispatched, we are unable to accommodate cancellation requests.
  • Approved cancellations will be refunded to your original payment method.

Incorrect Address / Returned Packages

We do not offer refunds or free reshipments when:

  • An incorrect or incomplete shipping address was provided when placing the order.
  • The customer failed to collect or accept the package within the carrier's required timeframe and the package was returned.

Please carefully review your shipping information before completing your purchase.

Return Address

Before returning your ColorJammies™, please contact us at support@colorjammies.com for return authorization and instructions.

Return Address:
100 Matawan Road, Matawan, New Jersey 07747 United States

Please do not send a return without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

  • Customers are responsible for the cost of returning their item unless the product arrived damaged, defective, or incorrect and we determine otherwise.
  • Original shipping costs, where applicable, are non-refundable.
  • Return shipping times may vary depending on your location.
  • We recommend using a trackable shipping service when returning your order.

Thank you for choosing ColorJammies™. Our customer care team is here to help make your experience as smooth and satisfactory as possible.