Refund Policy

We want you to feel confident shopping with ColorJammies. We accept eligible return requests within 365 days of delivery, subject to the conditions and exclusions below. This is a return-request period, not a trial that allows products to be worn or washed.

Eligibility and return window

Contact us within 365 days of the delivery date to request a return under this policy. Items must be unused, unworn, unwashed, clean, and in their original condition and packaging, with any original tags and included accessories. Coloring pajamas must be uncolored, and any included fabric markers must be returned. Please provide your order number or proof of purchase.

Requests made after 365 days are not eligible under our voluntary returns policy. This time limit does not restrict any rights or remedies available under applicable consumer law.

Exclusions from our voluntary returns policy

Unless an item is faulty, damaged on arrival, incorrect, or not as described, or applicable law requires otherwise, we do not accept returns or exchanges for:

Customer selection or information errors: ordering the wrong size or item, providing an incorrect shipping address, or entering incorrect personalization details. Please check your selections and spelling before ordering.
Used or altered items: products that have been worn, washed, colored, soiled, or damaged after delivery through customer handling.
Improper care: damage caused by misuse, mishandling, or failure to follow the product's care instructions.
Change of mind: changes in taste, preference, or personal circumstances.
Personalized, custom, or made-to-order items: these are final sale under our voluntary policy, including products featuring customer-supplied names, ages, wording, or custom designs.
Sale and seasonal items: products purchased at a sale or flash-sale price, marked Final Sale, or sold as part of a seasonal or holiday collection.

These exclusions do not remove your rights if an item is faulty, damaged on arrival, incorrect, or not as described. They also do not override any statutory cancellation rights.

How to request a return

Email support@colorjammies.com with your order number, the item you wish to return, and the reason for your request. For a product issue, please include a brief description and clear photos where possible.

If your return is accepted, we will provide the return address, instructions, and details of any shipping label and its cost before you send your package. Please contact us before returning an item. Returns sent without prior contact may not be accepted under our voluntary policy; this does not affect statutory rights.

Return shipping and fees

Faulty, damaged on arrival, or incorrect items: ColorJammies covers the return shipping cost and will provide a prepaid label or another return arrangement at no cost to you.
Other approved returns: you are responsible for return postage unless applicable law requires otherwise. This does not make an excluded item eligible for return. If we provide a chargeable label, we will explain the cost before you agree to use it.
Restocking fee: none.

Original delivery charges are non-refundable except where required by law or where the refund is due to our error. Keep your proof of postage until your return is resolved.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us as soon as you notice a problem. We will assess the issue and arrange an appropriate remedy, such as a replacement, repair, or refund, as applicable. Personalized and sale items remain covered for faults or errors on our part. Damage caused by customer use or care is not a manufacturing defect.

Exchanges

For an eligible return, the simplest way to obtain a different item is to return the original purchase for a refund and place a new order. Replacement items remain subject to availability. Contact us first if the item you received is faulty or incorrect so we can arrange the appropriate solution.

Refunds

We will notify you after receiving and inspecting your return and confirm whether your refund is approved. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may need additional time to display the credit.

If more than 15 business days have passed since approval and your refund has not appeared, please contact support@colorjammies.com.

UK customers and statutory rights

For eligible online purchases delivered to the UK, you may notify us that you wish to cancel within 14 days of receiving your goods, then return them within a further 14 days. This applies to eligible sale and seasonal products too. The cancellation right generally does not apply to goods made to your specifications or clearly personalized, but your rights for faulty or misdescribed goods remain.

You may inspect eligible goods as you would in a shop. We may reduce a cancellation refund for diminished value caused by handling beyond what is necessary to assess the goods. You pay return postage for a change-of-mind cancellation. We refund the item price and any standard outbound delivery charge within 14 calendar days of receiving the goods back or receiving evidence that you sent them, whichever is earlier. Any extra cost for a premium delivery service need not be refunded.

Nothing in this policy limits consumer rights that cannot legally be excluded. If applicable law gives you additional rights, different time limits, or a faster refund, those requirements apply.