Frequently asked questions
How do I place an order?
Choose your pajama style, select a size, and add it to your cart. For personalized products, complete the options shown on the product page. Review your order and enter your delivery and payment details at checkout. Orders are generally processed within 1–3 business days before shipment.
Can I cancel my order?
Contact us at support@colorjammies.com with your order number before your order has shipped and a tracking number has been issued. Once it has been processed for shipment, cancellations cannot be accommodated.
How can I track my order?
After your order ships, you will receive a shipping confirmation email with your tracking number. Enter it on our Track Your Order page to check your delivery status.
How long does shipping take?
Orders are generally processed within 1–3 business days. Estimated delivery is 7–15 business days after dispatch. Please review our Shipping Policy for shipping options and details.
What should I do if my order arrives damaged?
Contact support@colorjammies.com within 15 business days of delivery with your order number, a description of the issue, and clear photos of the affected item. We will review the issue and help resolve it in accordance with our Refund Policy.
What is your return policy?
We offer free returns on eligible items. Pajamas must be unused, unworn, unwashed, and in their original packaging. Coloring pajamas must also be uncolored, with the included fabric markers returned. Contact us before sending a return and review our Refund Policy for full details.
Who is responsible for return shipping costs?
Return shipping is free for eligible returns. Contact support@colorjammies.com first for return approval and instructions.
Can I return or exchange items purchased during a sale or promotion?
Yes, sale and promotional purchases follow the same return eligibility requirements. Any approved refund is based on the amount you paid after the discount. Please review our Refund Policy.
Can I change my shipping address after placing an order?
Contact support@colorjammies.com as soon as possible with your order number and corrected address. We may be able to update it before shipment, but changes cannot be guaranteed once the order has been processed for shipping.
What should I do if my package is lost or stolen?
Contact support@colorjammies.com with your order number and tracking details. If tracking shows the parcel as delivered, first check with household members, neighbors, or building management. We will help investigate the delivery issue.
How can I contact customer service?
Email support@colorjammies.com or use our Contact us page. For order questions, include your order number so we can help.